We’re SAFETY obsessed!
When you choose Pacific Western you can be sure that each
vehicle has undergone regularly scheduled maintenance, has been
subjected to the most rigorous technical examination possible
and has been thoroughly cleaned prior to being at your service.
Our obsession with technical excellence is your best guarantee of a trouble free trip to and from your chosen destination. Our status as being the first bus company in North America to have their entire fleet outfitted with seat belts is a testament to this culture.
We also operate only late model equipment. We maintain our equipment with our own mechanics in our state-of-the-art Mississauga, Ontario Maintenance Facility. All
mechanical staff attend regular training courses and seminars,
so they are kept up-to-date on the latest environmental,
technical and vehicle safety issues.
Our high standards of maintenance ensure you are traveling on
the safest motor coach on the road today.
Our PEOPLE make the differenceThe foundation of our philosophy for customer service lies in
Pacific Western’s belief that we are in the business of
hospitality and not simply in the business of transportation.
This belief and definition determines how we approach the
recruitment and training of our staff, and the delivery of
customer service.
The most important asset any company can have is its front line
staff. We invest money, resources, people and time to create
a work force dedicated to servicing you, our customer.
When buying a service such as transportation, this is one
consideration when quality should out-weigh the cost of the
vehicle.
We’re always AVAILABLE just for you!Located at our Administration and Maintenance facility is our
Operations Centre, which operates 24 hours a day, seven days a
week. This ensures an On-Duty Manager is on the premises at all
times.
Should circumstances requiring service extensions or alterations
arise, we can be contacted 24 hours a day. Our On-Duty Manager
will take the necessary action to guarantee uninterrupted
service.
Our reputation says it all!Pacific Western is the most capable company when it comes to
replacing non-serviceable vehicles, having at its disposal 120
additional vehicles to assist in any emergency situation.
Should a coach experience mechanical problems, our driver
contacts our 24-hour Operations Centre immediately. From here,
we manage the situation and make arrangements in order to ensure
your group is moved as quickly as possible.
Our record for emergency response time is proven by being
considered the company that is the primary responder for
emergency situations at Lester B. Pearson International Airport.
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