Lou Bijelic R.B. Colborne Award of Excellence Nominee
The R.B Colborne Award of Excellence recognizes and celebrates employees who have made a significant contribution through a commitment to our Core Values. Lou Bijelic is a 2018 R.B. Colborne Award of Excellence Nominee, nominated by his peers, and he has been inducted into the PWT President’s Club of Excellence.
Ljuban (Lou) joined our Group Charter Division as a Motorcoach Operator in 1999. Throughout his 19 year career, he has exemplified our Core Values in many ways.
Committed to Safety, with his experience and market knowledge, Lou and has been an integral part of Driver Training Programs. In addition, he assists Safety and Training, mentors new recruits, conducts Driver evaluations, provides support to his peers, and participates in Co-op Training.
As a cautious individual, he ensures everyone gets “Safely Home”. An advocate of Safety, Lou is always willing to share experiences so others may learn. He has been recognized by the ‘Infrastructure Health and Safety Association’ of Ontario and has just received his 15 years ‘Safe Driving’ Award.
His Positive Attitude and upbeat personality inspires his co-workers. He is respectful, pleasant, and sets a great example for others.
Lou is an exceptional ambassador, consistently demonstrating his strong belief of delivering exceptional Customer Service and ensuring a positive passenger experience.
Always the consummate professional, he shows up immaculately dressed. Lou is highly sought after by customers and they are simply elated when we can accommodate their request. Customers tell us “we love him!” He is amazing, friendly, accommodating, and prompt which greatly reduces the stress level for group organizers. His schedule is always maintained, keeping everyone happy.
Our reputation relies on our world-class Customer Service and we are proud of how Lou provides exceptional care and attention while looking after our customers. He leads by example and encourages his peers to do the same.
Lou is an upstanding individual whose Integrity is without reproach. He believes that everyone should be honest, trustworthy, and uphold their commitments.
Believing in Teamwork, he has a desire and willingness to help wherever he can. He is a “big brother” to our drivers and a co-worker that can be counted on. Lou is always respectful (in or out of uniform) and is a gentleman. He believes that you should treat others the way you expect to be treated.
Lou’s Loyalty is shown not only through his long-term service, but he is also accountable, reliable, and punctual. Dispatch knows they can rely on him. He sets a high standard and is a great example for his co-workers. Dedicated to his work, he maintains a flawless attendance record – he has never been late!
Lou has strong family values, being married to his wife Lubica for 43 years. He has two daughters and two grandchildren, whom he enjoys spoiling and spending as much time as possible with.