Safety Training and Initiatives

Safety Training in the yard at the Ordan OfficeSafety has always been the cornerstone of our operation. As heightened awareness regarding Safety and Risk Management becomes more and more critical, Pacific Western is proud of our leadership role in this area. Upon being hit with the COVID-19 pandemic, we swiftly responded; immediately implementing enhanced protocols and procedures as it related to cleaning, social distancing, and protecting our staff and passengers. This resulted in the development of our industry-leading Safely Clean program.

From being the first in the industry to have our entire motorcoach fleet outfitted with seat belts, to developing unique training programs that ensure driver safety and maintaining a higher safety standard amongst our workgroup, we are confident that our commitment to safety is strong and that we can continue to be a leader. Safely Home represents our deepest commitment to Safety and is the ultimate promise Pacific Western Toronto makes to each other, to the communities where we operate, and to the customers and employees that we value deeply.

Safety Goals and Objectives

Safety is not limited to just driver safety. We have instilled a safety culture at all levels within our organization, from mechanics to office staff. By doing so, safety becomes the forefront of everyone’s consciousness and is never neglected.

Adoption of our safety values by all employees
Reduction of risk to the lowest possible level
Reduce vehicle accident frequency and severity
Continuous improvement in all safety-related aspects
Prevention of harm to people, property and the environment
Provision of the safest possible work environment for our employees, customers and the general public
Safety and Development Programs and Procedures

Pacific Western Toronto has developed Safety programs and procedures that are constantly being reviewed and updated for industry-leading practices.

Established Safety Management Plan
Training programs include a proven process of initial training, additional training, evaluation, monitoring and corrective action ensures the provision of the safest service
Commitment to passenger safety is paramount, as such, all of our motorcoaches are fitted with seat belts. This initiative has resulted in our company being the first motorcoach company in Ontario to have seat restraints available on our entire fleet
Automated internal safety and reporting system that monitors and tracks all aspects of employee performance
Continual monitoring of equipment through global positioning systems and automated vehicle locator provides further safety enhancements
Standard Operating Procedures specifically developed to govern the safety of our employees and vehicles

Driver Selection and Ongoing Training

Our drivers are amongst the most skilled in the industry; not only in their driving and safety expertise, but their personality itself is geared towards customer service. Driver selection is rigorous and thorough.

All Driving Staff hold a B License which involves a Criminal Background Check
Annual evaluation of driver’s technical skills and customer service skills
All Drivers are enrolled in a random Drug and Alcohol Testing Program
Mandatory Defensive Driving, Para-Transit and Sensitivity courses are delivered to all drivers
Continuing Operator Education Program – on a monthly basis our drivers participate in awareness meetings. This modular approach includes a review of various driver safety topics
PWT currently retains a third-party service provider to complete pre-employment background checks on all potential new hires. This comprehensive program provides a Criminal Record Check, professional and personal reference checks which aid in the selection of employees
Driver Development

We have been delivering, developing and continually evolving our Driver training programs since 1989. Our established training programs are conducted by our Facilitators, Safety and Development under the guidance of the Director, Safety and Compliance. Each session has fully accredited and professional Driver Trainers will the necessary credentials that allow for the delivery of all training program components in-house. Detailed lesson plans have been developed and are utilized for all of our operations.

Our dedicated Driver Development department is responsible for evaluating data, developing, recommending, and enforcing strategies that contribute to a safer environment
Our Driver Development strategies are designed to focus on the outcome over the process through education, promotion of safety awareness, the establishment of effective policies and procedures and continuous monitoring
Safety and Development Committees

Focused committees are charged with the responsibility of mandating, implementing and monitoring aspects of our Safety Management Plan specific to employee, customer and environment safety and accident trend analysis, reduction strategies and safety initiatives.

Accident Review Committee – responsible for managing accident/ incident levels and achievement of established safety goals. The committee focuses on the review and analysis of accidents, identification of trends and implementation of corrective actions and preventative procedures
Occupational Health and Safety Committee – responsible for ensuring compliance under the Federal Code. The committee focuses on the identification and correction of safety concerns in the workplace environment